FAQ'S
DELIVERY
WHERE ARE YOU BASED?
We are based in Amsterdam, the capital city of the Netherlands
WHAT COURIERS DO YOU USE?
Our main courier is POSTNL, all orders under €50 are shipped for €6,95. Orders over €50 are shipped for free
DO YOU SHIP OVERSEAS?
At the moment we only ship within the EU.
CAN I PAY FOR EXPRESS DELIVERY?
We don't offer express shipping, we strive to ship your order out between 1-2 days after your payment is cleared. We do offer pick up at our workshop in Amsterdam
QUALITY
ARE ALL YOUR INGREDIENTS ORGANIC?
A unique combination of soywax and coconut oil is utilized to ensure a clean burn, offering an ideal base for our delightful fragrance blends. Our products are vegan, free from harmful chemicals and harsh substances, using only the finest quality clean ingredients for your health and well-being.
WHAT DOES 'SUSTAINABLE' MEAN?
Sustainable products are those that are sourced, manufactured, or processed sustainably, offering environmental, social, and economic advantages while safeguarding public health and the environment throughout their entire life cycle, from raw material extraction to disposal.
ARE YOUR FRAGRANCE OILS ORGANIC?
Our fragrances are certified safe and non-toxic to ensure your well-being. By steering clear of harsh chemicals in our scents, we aim to prevent headaches and allergies. Our commitment to using gentle ingredients is integral to our goal of crafting delightful scent encounters with clean-burning components.
CARE
HOW DO I REFILL MY CANDLES?
♡Gently loosen the edge of the old wax with a spoon and lift it out. Then use the spoon to remove the old wick/wick holder.
♡Wipe out any remaining wax with a dry paper towel. Unwrap the refill, and drop it into the vessel. No need to apply pressure
♡Light your candle and enjoy the cozy ambiance!
- Avoid pouring hot water into the vessel to remove wax, as this method is not effective with our coconut soya wax, which is soft enough to be taken out without heating.
- Save your leftover wax and use it in a wax melter!
HOW DO I CARE FOR MY CANDLES?
♡Place candle on a stable
surface away from
flammable objects before
lighting
♡Trim wick to 1/4 inch
before each use.
♡Avoid burning for
more than 3 or 4
hours at a time
♡Allow enough time for the
wax to melt completely to
the edges of the container
to prevent “tunneling"
♡Keep candles out of the
reach of children and
pets
♡Never leave a burning
candle unattended
HOW DO I CARE FOR MY AROMAMELTS
♡Use a wax warmer that is specifically designed for wax melts Do not add water.
♡Avoid burning for more than 3 or 4
hours at a time.
♡Place your burner away from drafts and anything flammable.
♡Never leave your burner unattended.
♡Place your burner in a safe, stable situation.
♡Do not leave unattended or in reach of children and pets
RETURNS
CAN MY ORDER BE RETURNED?
Yor return will be accepted when:
♡We are notified of the return, send us an e-mail at info@celebrations-affirmations.nl
♡You accept the shipping costs
♡The order is returned in it's original state and packaging
WHAT IS THE RETURN WINDOW?
After receiving your order you have 14 days to request a refund
WILL I GET A FULL REFUND?
Requests that comply with all the refund requirements will receive a full refund